Customer Journey Managers – Bray, Co. Wicklow

Location: Bray, County Wicklow, Ireland

Sector: Customer Experience / Business Operations / Marketing

Position: Customer Journey Managers

Employment Type: Full-Time | Permanent

Platform: MyJobs.ie

Job Overview

MyJobs.ie is delighted to highlight exciting opportunities for experienced and ambitious Customer Journey Managers based in Bray, County Wicklow.

Our client is seeking talented professionals who can take ownership of the end-to-end customer experience, ensuring that every interaction across digital and traditional channels delivers outstanding service, engagement and satisfaction.

These roles offer excellent opportunities for individuals passionate about customer experience, digital transformation and continuous business improvement.

Key Responsibilities

• Design, develop and optimise customer journeys across multiple touchpoints and communication channels.

• Analyse customer behaviour, feedback and performance data to identify opportunities for improvement.

• Develop customer journey maps that improve engagement, satisfaction and retention.

• Collaborate with marketing, sales, technology and customer service teams to deliver seamless experiences.

• Identify and remove barriers that negatively affect the customer experience.

• Monitor key performance indicators, including customer satisfaction, conversion rates and retention.

• Lead customer experience improvement initiatives and support digital transformation projects.

• Present insights and recommendations to senior management.

Skills and Experience Required

• A relevant qualification in business, marketing, customer experience or a related discipline.

• At least 3–5 years’ experience in customer experience, journey management or business transformation.

• Strong analytical, communication and project management skills.

• Experience using CRM platforms, customer analytics and digital engagement tools.

• Knowledge of customer journey mapping, service design and process improvement.

• Ability to work collaboratively across departments and influence business decisions.

• A commercially focused approach with a strong commitment to customer satisfaction.

Career Opportunities

Successful candidates will have the opportunity to influence customer experience strategy, introduce innovative solutions and contribute directly to business growth.

Competitive remuneration and professional development opportunities are envisaged, with final packages dependent on experience and employer requirements.

Register Your Interest

MyJobs.ie connects skilled professionals with career opportunities throughout Ireland and internationally.

Professionals interested in Customer Journey Manager opportunities in Bray are encouraged to register their details and upload an updated CV.

Register today at www.myjobs.ie

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